Catalog Online Courses

IT DEVELOPMENT & QA
OS & SERVERS PART 1
OS & SERVERS PART 2
WEB & NETWORKS
DATABASE
ERP
WEB DESIGN
BUSINESS SKILLS FOR IT
PROJECT MANAGEMENT
STRATEGY & OPERATIONS
FINANCE, HR & ADMINISTRATION
MANAGEMENT & LEADERSHIP
PROFESSIONAL EFFECTIVENESS
PROJECT EFFECTIVENESS
SALES & CUSTOMER FACING
OFFICE /PC SKILLS PART 1
OFFICE /PC SKILLS PART 2

Courses

BUSINESS SKILLS FOR IT  > IT Business

Metar offers state of the art learning content from world-renowned content providers, providing a cost effective way to build talent & develop a more knowledgeable, productive and valuable workforce.  

Information Security for End Users

Course Title
Course Description
Duration
(in hours)
Asset
Type
Introduction to Information Security
1
SkillSoft Course
Using your Desktop Computer and Mobile Devices Safely
1
SkillSoft Course
Using E-mail, the Internet, and Social Media Safely in a Corporate Environment
1
SkillSoft Course

IT Infrastructure Library (ITIL®) 2011 Edition Foundation Syllabus

Course Title
Course Description
Duration
(in hours)
Asset
Type
ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle
1.5
SkillSoft Course
ITIL® 2011 Edition Foundation: Service Strategy Fundamentals
2.5
SkillSoft Course
ITIL® 2011 Edition Foundation: Service Strategy Processes
1.5
SkillSoft Course
ITIL® 2011 Edition Foundation: Service Design Fundamentals
1.5
SkillSoft Course
ITIL® 2011 Edition Foundation: Service Design Processes
2.5
SkillSoft Course
ITIL® 2011 Edition Foundation: Service Transition Processes and Policies
2.5
SkillSoft Course
ITIL® 2011 Edition Foundation: Introduction to Service Operation
1
SkillSoft Course
ITIL® 2011 Edition Foundation: Service Operation Processes
2
SkillSoft Course
ITIL® 2011 Edition Foundation: Continual Service Improvement
1.5
SkillSoft Course

ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA)

Course Title
Course Description
Duration
(in hours)
Asset
Type
ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis
1.5
SkillSoft Course
ITIL® 2011 Edition OSA: Introduction to Incident Management
2.5
SkillSoft Course
ITIL® 2011 Edition OSA: Introduction to Event Management
3.5
SkillSoft Course
ITIL® 2011 Edition OSA: Technology and Implementation Considerations
2.5
SkillSoft Course
ITIL® 2011 Edition OSA: Incident Management Interactions
3
SkillSoft Course
ITIL® 2011 Edition OSA: Introduction to Request Fulfillment
2
SkillSoft Course
ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges
2.5
SkillSoft Course
ITIL® 2011 Edition OSA: Introduction to Problem Management
3
SkillSoft Course
ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges
2.5
SkillSoft Course
ITIL® 2011 Edition OSA: Introduction to Access Management
3
SkillSoft Course
ITIL® 2011 Edition OSA: Introduction to the Service Desk
2
SkillSoft Course
ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing
1.5
SkillSoft Course
ITIL® 2011 Edition OSA: Introduction to Functions
2.5
SkillSoft Course
ITIL® 2011 Edition OSA: Function Activities
1.5
SkillSoft Course

ITIL® 2011 Edition Overview

Course Title
Course Description
Duration
(in hours)
Asset
Type
ITIL® 2011 Edition Overview: Creating a Service Culture
2
SkillSoft Course
ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework
2
SkillSoft Course
ITIL® 2011 Edition Overview: Certification and Benefits
2
SkillSoft Course

Technical Management Essentials

Course Title
Course Description
Duration
(in hours)
Asset
Type
Transitioning from Technical Professional to Management
1
SkillSoft Course
Strategies for Transitioning to Technical Management
1
SkillSoft Course
Managing Technical Professionals
1
SkillSoft Course

Customer Service Representative, Professionalism

Course Title
Course Description
Duration
(in hours)
Asset
Type
The Customer Service Representative (CSR)
3.5
SkillSoft Course
Support Center Services and Work Environment
3
SkillSoft Course
Team and Customer Relationships
3
SkillSoft Course

Customer Service Representative, Skills

Course Title
Course Description
Duration
(in hours)
Asset
Type
Customer Interactions
3.5
SkillSoft Course
Communication Skills
3.5
SkillSoft Course
Conflict, Stress, and Time Management
3.5
SkillSoft Course

Customer Service Representative, Process

Course Title
Course Description
Duration
(in hours)
Asset
Type
Customer Service Processes and Procedures
3
SkillSoft Course
Quality in a Support Center
3.5
SkillSoft Course
Support Center Tools, Technologies and Metrics
3
SkillSoft Course
Dealing with Irrational Customers and Escalating Complaints
2
SkillSoft Course

Writing Skills for Technical Professionals

Course Title
Course Description
Duration
(in hours)
Asset
Type
Writing for Technical Professionals: Preparation and Planning
1
SkillSoft Course
Writing for Technical Professionals: Effective Writing Techniques
2
SkillSoft Course

IT Strategy Essentials

Course Title
Course Description
Duration
(in hours)
Asset
Type
IT Strategy Essentials: Business and IT Strategy Alignment
1
SkillSoft Course
IT Strategy Essentials: Creating an IT Strategy Plan
1
SkillSoft Course
IT Strategy Essentials: Implementing an IT Strategy
1
SkillSoft Course